Cancellation Policy 

We deeply value your time and commitment, as well as that of our other cherished clients. Understanding the dynamics of everyone's lives, we kindly request adherence to our cancellation policy so we can best serve everyone:

Changes and Cancellations

If life's curveballs come your way and you need to reschedule, cancel, or alter your services, please provide us with at least 48 hours or two working days’ notice. Without this grace period, a cancellation fee equal to the full-service value will be incurred. To secure any future appointments, a full pre-payment will be kindly requested.

Friendly Reminders

We're here to help you remember! As a gesture of care, we'll send you a confirmation text message or email three days before your scheduled appointment. However, it's essential to remember your appointment details and keep us updated on any changes in your contact information.

Note for Early Week Appointments

Our doors may be closed on Sundays and Mondays, but we're always thinking ahead. If you have appointments set for a Tuesday or Wednesday and need to adjust, we kindly ask that you reach out by the preceding Saturday. Please refrain from leaving messages on Sundays or Mondays, as our phone lines aren't manned on these days, and we wouldn't want to miss your important call.

Why the 48 Hours?

Providing notice allows us the opportunity to fill the slot, ensuring another client can benefit from our services.

Your cooperation and understanding mean the world to us. It ensures a seamless experience for all our clients and helps us maintain the high-quality service you deserve. Thank you for being a part of our community and for your mindfulness.

Book your hair appointment online or call Wiles Studios Northampton on 01604 604042.